10 Year Warranty (Entire Order)
We have a flat shipping fee for all orders under $60 USD/ €50 EUR which is $5 USD.
Shipping is FREE for all orders from $ 60 USD or more!
Do you ship worldwide and how much does shipping cost?
Yes - we ship worldwide.
What are your shipping and Processing times?
Transit, Handling & Order Cut off Times
USA, UK and Canada: 5 - 12 days
Europe: 6 - 14 days
Oceania: 8 - 20 days
Latin America: 9 - 20 days
Other countries: 11 - 30 days
Orders can sometimes take 1-5 business days to process after placing the order.
Where can I find my tracking number?
When your items are shipped out, you will receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, it’s okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at email@example.com and we'll help you out!
Change of delivery address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at firstname.lastname@example.org or call us at +1 (844) 373-3930.
Cancellations: How do I cancel my order?
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking too long to arrive and we will help you to resolve any situation that we have control over!
Hours of Operation
8 A.M -8 P.M
We usually reply within 24 hours.
+1 (844) 373-3930
HS Ecom Operations SRL
6th District, 57 Iuliu Maniu street, block OD16
Entrance E, 2nd floor, ap. 188
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